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Etiquette & Protocol

  1. Behaviour Policy

Policies

  1. Accessibility
  2. Allergen Information
  3. Bookings and Cancellations Policy
  4. Carers Policy
  5. Complaints and Disputes Policy
  6. Cookie Policy
  7. Credit Note Redemption Policy
  8. Customer Charter
  9. Equality, Diversity and Inclusion Policy Statement
  10. Guidance on Access for Children Under 8’s to Single-Sex Changing Rooms
  11. Health Commitment Statement
  12. Photography and Filming Policy
  13. Privacy Policy
  14. Safeguarding Policy Statement

Corporate Responsibility

  1. Environment & Climate Change Policy

Terms & Conditions

  1. £50 Love2Shop Voucher Customer Feedback Survey Terms and Conditions
  2. Basingstoke Golf Competition Terms and Conditions
  3. CaféM Loyalty Card Terms & Conditions
  4. March 25% Off Birthday Parties
  5. Member benefits: 25% Off Birthday Parties Terms & Conditions
  6. National Fitness Day 2026
  7. Terms and Conditions of Memberships